Terms & Conditions
Application and Entire Agreement
Welcome to Plumir! These Terms & Conditions (“Terms”) govern your use of our online marketplace, operated by Plumir (“we,” “us,” or “Platform”), based in the United Kingdom. By accessing or using our Platform, you agree to these Terms.
(1) Definitions and Interpretation
a. "Platform” means the Plumir online marketplace hosted at www.plumir.com
b. “Seller” means a user who lists products for sale on the Platform.
c. “Buyer” means a user who purchases products on the Platform.
d. “User” means any Seller or Buyer using the Platform.
e. “Subscription” means any recurring fee paid by Sellers to access Platform services.
f. Headings are for convenience and do not affect interpretation. Singular includes plural and vice versa.
(2) Acceptance of Terms
By registering as a Seller or Buyer, or by using the Platform, you agree to be bound by these Terms.
We may update these Terms from time to time. Continued use of the Platform after updates constitutes acceptance.
(3) Eligibility
Users must be at least 18 years old and have the legal capacity to enter into binding agreements.
Sellers must provide valid information for identity verification and payment processing via Stripe.
Sellers are solely responsible for determining whether they are acting in the course of a business (“trader”) under applicable UK law and for complying with all legal obligations that apply to them. This includes, but is not limited to, business registration requirements, tax registration (including VAT where applicable), consumer protection legislation, and distance selling regulations.
Plumir does not provide legal, tax, or regulatory advice. Sellers are responsible for ensuring that their activities on the Platform comply with all applicable laws and regulations.
(4) Seller Subscriptions
Sellers must pay the subscription fee as set on the Platform to list products.
Subscriptions are recurring unless cancelled by the Seller in accordance with the Platform’s cancellation policy.
The first month may be free if offered. After the free period, charges will begin automatically.
We are not currently VAT-registered, so subscription fees do not include VAT.
Sellers are solely responsible for determining whether they are required to register for VAT or any other tax and for accounting for and remitting any such taxes arising from their sales through the Platform.
If we become VAT-registered in the future, we may update subscription fees to include VAT. In that case, we will notify all sellers in advance.
(5) Listing and Sale of Products
Sellers are responsible for the accuracy, legality, and quality of their product listings.
Buyers purchase products directly from Sellers; the Platform is a facilitator and does not act as the seller of goods.
Sellers must accurately represent whether they are acting as a private individual or in the course of a business (“trader”). Sellers are solely responsible for ensuring that their status is correctly stated and that they comply with all applicable consumer protection laws. Plumir is not responsible for any misrepresentation by Sellers regarding their legal status.
Plumir is not the seller of record for products listed on the Platform. Contracts for the sale of goods are formed directly between Buyers and Sellers. Plumir acts solely as a facilitator and is not a party to such contracts.
Sellers grant the Platform a non-exclusive, royalty-free, worldwide license to use their listings—including images, descriptions, and titles—for marketing and promotional purposes.
Any sales generated as a result of this marketing remain 100% the seller’s earnings. The Platform does not charge commission on product sales. Sellers retain 100% of the sale price, subject only to applicable Stripe payment processing fees.
(6) Payments
All payments on the Platform are processed via Stripe.
Buyers pay for products directly through the Platform; Sellers receive payouts via Stripe once they are registered and verified.
Subscription fees are automatically processed via Stripe.
Users must ensure payment information is accurate and up to date.
(7) Refunds and Cancellations
Buyer refunds will follow the Platform’s refund policy and applicable UK consumer law.
Seller subscription cancellations must be made in accordance with the Platform’s cancellation policy. No retroactive refunds for prior subscription periods unless required by law.
(8) User Conduct
Users must comply with all applicable laws and regulations in connection with their use of the Platform, including consumer protection, tax, advertising, and product safety laws where applicable.
Sellers must not list prohibited products (e.g., illegal goods, restricted items).
Users must not engage in fraudulent, abusive, or harmful behaviour on the Platform.
(9) Intellectual Property
All Platform content, logos, and software remain the property of Plumir.
Sellers retain ownership of their product content but grant Plumir the rights to use it for promotion as described in Clause 5.3.
(10) Liability
The Platform acts as a facilitator between Buyers and Sellers. We do not guarantee the quality, legality, or accuracy of products sold by Sellers.
Our liability is limited to direct losses caused by the Platform’s negligence, up to the amount paid by the affected User in the prior 12 months.
We are not liable for:
a. indirect, special, or consequential losses
b. lost profits, loss of business, or loss of data
c. disputes between Buyers and Sellers
(11) Indemnity
Users agree to indemnify Plumir for any claims, damages, or costs arising from their use of the Platform or breach of these Terms.
(12) Data Protection
Our Privacy Policy governs personal data.
Sellers and Buyers agree that Plumir may process their data as described in the Privacy Policy.
Personal data will be processed in compliance with the UK GDPR and applicable data protection law
(13) Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, acts of government, or technical failures.
(14) Termination
We may suspend or terminate User accounts for:
a. breach of these Terms
b. illegal or prohibited activity
c. repeated disputes or chargebacks
Termination does not affect rights or obligations accrued prior to termination.
(15) Communications
All notices may be sent via email or through the Platform. Electronic communications are considered legally valid.
(16) Governing Law
These Terms are governed by the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.