Code of Conduct

Welcome to Plumir! Our marketplace is a community for sellers and buyers who value fairness, respect, and quality. To ensure a safe and trustworthy environment, all users must adhere to this Code of Conduct.

(1) General Principles

By using Plumir, you agree to:

Be honest and transparent in all transactions.

Treat all users with respect.

Follow UK laws and marketplace policies.

Help maintain a fair and safe shopping experience.

(2) Seller Responsibilities

Sellers must:

Provide Accurate Listings – Clearly describe products, pricing, and shipping details. No misleading or false information.

Sell Only Allowed Products – No illegal, dangerous, or prohibited items (e.g., counterfeit goods, weapons, or hazardous materials).

Maintain High Product Quality – All products must meet UK safety and quality standards.

Set Fair Prices – Pricing must reflect market value without excessive markups.

Ship Orders on Time – Deliver products within the stated time frame.

Handle Customer Service Professionally – Respond to buyer inquiries, process returns, and resolve issues fairly.

Respect Buyer Privacy – Do not share or misuse buyer information.

Avoid Manipulative Practices – No fake reviews, price fixing, or misleading promotions.

Stay Compliant with UK Tax Laws – Sellers must manage their own tax obligations, including VAT if applicable.

(3) Buyer Responsibilities

Buyers must:

Provide Accurate Information – Ensure shipping details and payment information are correct.

Use the Marketplace Honestly – No fraudulent chargebacks, false refund claims, or scams.

Leave Fair Reviews – Feedback should be genuine and based on real experiences. No misleading or defamatory reviews.

Communicate Respectfully – Treat sellers and other users with courtesy. No harassment or abuse.

Respect Seller Policies – Follow return and refund policies as outlined in the product listing.

(4) Prohibited Conduct (For All Users)

To maintain a safe marketplace, the following actions are strictly prohibited:

Selling illegal, counterfeit, or prohibited goods.

Scamming, fraudulent transactions, or chargeback fraud.

Fake reviews, misleading advertising, or price manipulation.

Harassment, discrimination, or offensive behavior towards other users.

Circumventing the platform (e.g., directing transactions outside the site).

Spamming, phishing, or any deceptive practices.

(5) Enforcement & Consequences

Failure to follow this Code of Conduct may result in:

Warnings or temporary account restrictions.

Listing removals or sales suspensions.

Permanent account bans for serious violations.

Legal action if required by law.

(6) Reporting Violations

If you encounter a violation of this Code of Conduct, please report it to support@plumir.com. We take all reports seriously and will investigate accordingly.

(7) Updates to This Policy

Plumir reserves the right to update this Code of Conduct as needed. Continued use of the platform implies acceptance of any changes.