Frequently Asked Questions

Providers

1. Who can sell on Plumir?

Currently, only UK based creators can sell on Plumir. All products must be shipped from within the UK.

2. How do I start selling on Plumir?

1. Sign Up

• Create your account in just a few seconds by entering your basic details and setting up your login information. Once your account is created, you’ll need to verify your email address to activate your account.

2. Name & Describe Your Store

• Choose a unique store name, upload a picture that represents your brand, and write a short, clear description so customers understand what you sell and what makes your store special.

3. Activate Your Membership

• Click on “Post a Listing” to get started. You’ll be redirected to activate your membership, select UK currency, then enter your details and payment information to complete the process. Your first month is free!

4. Connect to Stripe

• To accept payments, you’ll need to register with Stripe and link your account. Go to Account Settings and then Payout details. During setup, select whether you are an individual/sole trader or a company, and make sure to choose United Kingdom as your country (if you select a different country, this cannot be changed later. You would need to delete and recreate your account, so it’s very important to choose the UK).

• Continue adding your personal and bank details to complete setup and start receiving payments.

5. Add Your Products

• Upload your products with clear photos, set your prices, and include detailed descriptions. As there is currently no option to upload separate documents, you can include your returns and refund policy either within each product description or in your store description if the same policy applies to all products.

6. Go Live & Start Selling

• Your store is automatically live once your account is created. However, customers can only see your store once you have active listings. Make sure to add and publish your products so buyers can find and purchase from you!

3. What are the selling fees?

Plumir operates on a no-commission model:

Freemium Plan, Get started for free

Premium Plan (£13.99/month)

4. How do I get paid?

Payments are processed securely and transferred to your UK bank account or PayPal. Payout times vary based on your payment provider.

5. Can I ship internationally?

At launch, Plumir is focused on UK only shipping to keep things simple for both buyers and sellers.

While sellers may choose to ship internationally independently, Plumir does not currently support international checkout, shipping rates, or customs handling.

We plan to introduce built in international shipping options in the future.

6. What happens if a buyer requests a return?

Providers set their own return policy, but all sellers are encouraged to provide clear refund and exchange guidelines

7. How does Plumir support sellers?

We offer:

1. A user-friendly dashboard for order and inventory management.
2. Secure payments processed by Stripe, including encryption and fraud detection.
3. Seller verification and marketplace safeguards via Sharetribe.
4. Advanced analytics to track sales (Premium Plan).
5. Seller support and guidance.

8. Do I need to be a registered business?

No. You do not need to be a registered limited company to sell on Plumir. Individuals, sole traders, hobby sellers, and registered businesses are all welcome, provided they are based in the United Kingdom.

However, all providers must be legally permitted to sell their products in the UK and are responsible for complying with all applicable UK tax, consumer protection, and business regulations.

9. Who handles customer service?

Providers are responsible for managing customer enquiries, orders, shipping, and returns. Plumir provides communication tools and platform support where needed.

10. Are there any restricted items?

Certain items are not permitted on Plumir, including illegal goods, counterfeit products, and restricted items. Sellers must ensure their listings comply with Plumir’s policies and UK law.

11. Can Plumir suspend or remove my shop?

Plumir reserves the right to suspend or remove shops that violate our terms, policies, or UK regulations.

12. How do I cancel my subscription?

To cancel your subscription with Plumir, go to Manage My Subscription in the website footer.

Enter your email address and follow the verification link sent to your inbox to access your subscription page. Then, select Cancel Subscription and confirm your cancellation to complete the process.

Customers

1. What is Plumir?

Plumir is a UK based online marketplace connecting buyers with independent creators, entrepreneurs, and small businesses. Our platform showcases a wide range of products, giving sellers the space to grow and buyers access to unique finds.

2. Where is Plumir available?

Plumir is currently only available for buyers and sellers within the United Kingdom. We plan to expand in the future!

3. How do I place an order?

Browse the marketplace, add items to your cart, and proceed to checkout. Once your payment is confirmed, the creator will begin processing your order. - create account, guide for buyers?

4. What payment methods do you accept?

We accept major UK credit and debit cards, PayPal, Apple Pay, and Google Pay for secure transactions.

5. How does shipping work?

All items are shipped from UK based sellers. Shipping costs, times, and policies vary by seller, so check individual shop details before purchasing.

6. Can I return an item?

Each seller sets their own return and refund policies. Please review the shop’s policy before purchasing.

If you experience an issue and are unable to resolve it directly with the seller, Plumir’s support team can step in to review the situation, help facilitate communication, and ensure the seller is acting in line with their stated policies and platform guidelines.

7. Is Plumir safe to shop on?

Yes! We use encrypted payment processing, secure checkout technology, and trusted payment providers to ensure a safe shopping experience. Sellers are verified, and our support team is here if you ever need help.

8. What if there’s a problem with my order?

If there’s an issue with your order, we recommend contacting the seller directly through Plumir first. If the issue isn’t resolved, our support team can step in to assist.

9. Can I cancel or change my order?

Order cancellations or changes depend on whether the provider has already started processing your order. Please contact the provider as soon as possible after placing your order.

If a provider has set their own refund or cancellation policy, this will apply to your order. Where no specific policy is provided, cancellations and changes are handled at the provider’s discretion.

10. Do prices include VAT?

Prices are set by individual sellers and may include VAT where applicable. Any applicable taxes will be clearly shown at checkout.

General Questions

1. Why is Plumir UK only?

We are starting with a UK focus to ensure smooth operations and excellent support for our sellers and buyers. We plan to expand internationally in the future.

2. Can I buy from Plumir if I live outside the UK?

Currently, Plumir only supports UK based buyers and shipping. International expansion is in our roadmap!

3. How do I contact Plumir support?

You can reach our team via the Contact Us page or email support@plumir.com.

4. What is Plumir’s role in transactions?

Plumir is a marketplace that connects customers with independent providers. Each provider is responsible for their own products, shipping, and customer service, while Plumir provides the platform, secure payment processing, and overall marketplace support.

5. Does Plumir own or sell the products?

No. Plumir does not own or sell any of the products listed on the marketplace. All items are sold directly by independent providers, including individuals, sole traders, and registered businesses.

6. Is Plumir a registered UK business?

Yes, Plumir is a UK based business operating in accordance with UK regulations.

7. Where can I find Plumir’s policies and terms?

Our Terms & Conditions, Privacy Policy, and other platform policies are available on our website and outline how Plumir operates.

8. How do I delete my account?

To delete your account, go to Account Settings and select Manage Account. Tick the box to request account deletion, then confirm by entering your password. Finally, click Delete Account to complete the process.