FAQ | Plumir

1. What is Plumir?

Plumir is a UK-based online marketplace connecting buyers with independent creators. We offer a unique selection of handcrafted, vintage, and custom-made products from talented makers across the UK.

2. Where is Plumir available?

Plumir is currently only available for buyers and sellers within the United Kingdom. We plan to expand in the future!

3. How do I place an order?

Browse the marketplace, add items to your cart, and proceed to checkout. Once your payment is confirmed, the creator will begin processing your order.

4. What payment methods do you accept?

We accept major UK credit and debit cards, PayPal, Apple Pay, and Google Pay for secure transactions.

5. How does shipping work?

All items are shipped from UK-based sellers. Shipping costs, times, and policies vary by seller, so check individual shop details before purchasing.

6. Can I return an item?

Each seller sets their own return and refund policies. Please review the shop’s policy before purchasing. If you experience any issues, Plumir support can assist.

7. Is Plumir safe to shop on?

Yes! We use encrypted payment processing and secure transactions to ensure a safe shopping experience.

1. Who can sell on Plumir?

Currently, only UK-based creators can sell on Plumir. Your business must be registered in the UK, and all products must be shipped from within the country.

2. How do I start selling on Plumir?

Sign up for a free account, create your store, and start listing products immediately. No upfront costs!

3. What are the selling fees?

Plumir operates on a no-commission model: Freemium Plan – Get started for free. Premium Plan (£13.99/month) – Unlock unlimited listings, advanced analytics, priority support, and more.

4. How do I get paid?

Payments are processed securely and transferred to your UK bank account or PayPal. Payout times vary based on your payment provider.

5. Can I ship internationally?

Currently, Plumir only supports shipping within the UK. We will introduce international shipping options in the future.

6. What happens if a buyer requests a return?

You set your own return policy, but all sellers are encouraged to provide clear refund and exchange guidelines. If a dispute arises, Plumir support can step in to assist.

7. How does Plumir support sellers?

We offer: ✅ A user-friendly dashboard for order and inventory management. ✅ Secure transactions and fraud protection. ✅ Advanced analytics to track sales (Premium Plan). ✅ Seller support and guidance.